Privacy Policy

Last updated: October 03, 2025

VitalCare Services LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information you provide when visiting our website or engaging our home health services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information, and your choices regarding that information.

1. Information We Collect

We may collect the following types of information:

Personal information you provide: name, address, phone number, email address, date of birth, medical/health information (when you contact us for services or fill out intake forms), emergency contact, insurance or payer information, and any other information you voluntarily submit to us.
Usage & technical data: IP address, browser type, operating system, pages visited, referring URLs, time and date stamps, and other standard web log data.
Cookies & similar technologies: We may use cookies, web beacons, or similar tools to collect usage data, improve site performance, and customize your experience.

2. How We Use Your Information

We use your information for purposes including, but not limited to:

Providing, managing, and coordinating home health services
Verifying your identity and eligibility
Responding to your inquiries, scheduling care, sending communications
Billing, claims processing, and insurance coordination
Auditing, compliance, and internal quality control
Improving and maintaining our website, systems, and services
Sending you updates, notices, marketing communications (where permitted)
Protecting against fraud, abuse, or unlawful activity

3. Disclosure & Sharing

We will not sell your personal information. We may disclose your information as necessary in the following situations:

To health care providers, pharmacies, or other service partners involved in your care
To insurance payers, Medicare/Medicaid, or managed care organizations as required for payment or coverage
To comply with legal obligations (court orders, subpoenas, law enforcement)
To protect our rights, your safety, or others’ safety
With your consent or direction

4. Security & Safeguards

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Access to your data is limited to authorized personnel. We regularly review our security practices to respond to evolving threats.

5. Data Retention

We retain your personal information only as long as necessary for the purposes for which it was collected, to comply with legal or regulatory obligations, or as otherwise permitted by applicable law.

6. Your Rights & Choices

Depending on your location and applicable law, you may have certain rights, including:

Accessing, correcting, or updating your personal information
Requesting deletion or restriction of processing
Opting out of certain communications
Requesting a copy or export of your data
Filing a complaint with a relevant data protection authority

To exercise these rights or ask questions, contact us (see “Contact Information” below).

7. Children’s Privacy

Our website and services are not directed to individuals under age 18. We do not knowingly collect personal information from children under 18. If you believe we have done so, contact us and we will delete it.

8. Third-Party Links & Services

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy here and update the “Last updated” date. Where required by law, we will notify you of material changes.

10. Contact Information

If you have questions, requests, or concerns about this Privacy Policy, please contact:

VitalCare Services LLC
Phone: 214-499-9953
Email: vitalcareservices@outlook.com
Attention: Administrator